Monthly Archives: May 2010

Blackboard outage May 25

Blackboard was unavailable on May 25 for about 25 minutes from 9:45-10:10am. The problem was related to a course Snapshot attempting to create a course using a course template. A bug in the snapshot code caused the running JVM to fork() on all servers which used up all available memory. The [...]
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Blackboard Grade Center not loading(resolved)

We are currently experiencing a problem where the instructors Grade Center will not load. When you click to enter the Grade Center, it displays the Loading graphic and never returns. We are working on a resolution, but do not have an estimated time for fix. This ticket will update as we learn [...]
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About Average Grades column

Average columns takes the total of each column(viewed as a percentage) and divides by the number of columns. Total columns take the total points earned and divides among the total points of those columns. Average grades are not the same as (total points earned)/(total points possible). If that is what you need, you should be using [...]
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Two brief NetID-Single-Sign on outages this afternoon

In case you receive any questions/concerns from users of NetID-Account-Tools (like the new MoBull signup) or your applications that use USF-NetID Single-Sign-on (e.g. Orientation, Blackboard, Careers@USF, EdOutreach – MIT, Parking Services, DegreeWorks, Netcast, USF Library applications, VZ-Orientation, Touchnet Bill+Payment), please let them know that we had a problem this afternoon that at times left WebAuth [...]
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Friday Maintenance 04/13/2010

This morning we are applying a database fix to re-sequence one of our major tables.  The table sequence number recently passed the size of an unsigned integer in Java which has caused some logging issues.
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Merged courses accidentially made Unavailable this morning

The snapshot code that creates and updated courses in Blackboard contained a design flaw that was sitting in wait for 7 years. There was a bit of logic that would set Spring Merged courses (.all) to Unavailable on May 10. While Unavailable, students would have been unable to access the course [...]
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Default course menu reset as part of Service Pack 3

I’m very sorry about the confusion. It appears that our update to Service Pack 3 back on April 2 reset the default Course Menu. This is what the default menu was supposed to look like This is what it looks like for courses created after the Service pack was applied. It’s too late to fix [...]
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